Once we've agreed the refund or replacement, we will let you know how to return the item to us and, on receipt, we will arrange to replace or fully refund your order whichever you prefer. If any of our pieces develop a fault, contact us immediately with your Personal Jewellery Service order number and details of the problem. We aim to refund to your original method of payment within 48 hours, but please allow a maximum of 14 days for refunds to be processed and credited to your account. On receipt of your returned goods we will authorise a refund or replacement. You should insure the items being returned are well packaged and we recommend that you send them by Royal Mail Special Delivery using our prepaid service. We will not be held responsible for any damage or loss whilst items are being returned to us. Our products are guaranteed against manufacturing faults, but not misuse or accidental damage. Occasionally we will also use their Signed-For Service.Īll our items come with a 30 day full refund policy. All items are made to order and once ready you will be notified when the parcel has been dispatched using the Royal Mail Special Delivery Service.

Pink sapphire earrings